Delivery & Returns

Delivery & Returns 2017-10-09T16:49:11+00:00

Delivery

Free delivery on all orders over € 150

Europe (up to 5 days) – €15

US (up to 7 days) – €25

Asia / Australia / International (up to 7 days) – €30

All deliveries are sent via FedEx, DHL or Correos. Any import duties & customs fees that may apply are not included in the price of shipping as detailed above however will be applied at the checkout.

For further enquiries please contact us on orders@virginiamacari.com.

Returns

To ensure return or exchange accuracy, remember to enclose a copy of your invoice or receipt with your return. Be sure to keep the original for your records. Please also include your email address or daytime telephone number so we can contact you if necessary. Always send goods back using the prepaid label or by registered delivery – sorry, but we cannot be held responsible for goods that don’t arrive.
We recommend using a guaranteed service that requires a signature upon arrival, as we cannot be held responsible for goods that don’t arrive.

Please note exchanges cannot be made for international customers only refunds. If a replacement size, colour or alternative items are required you will need to place a new order.

We are not liable for any customs duties and taxes that may be charged for items returned outside of the UK and therefore you should ensure that you follow the Returns instructions as provided with your parcel ensuring that you clearly indicate that the item is a stock return.

For further enquiries please contact us on orders@virginiamacari.com

*Please note we are not liable for any customs duties and taxes that may be charged for items returned